Frequently Asked Questions
How do you ship products?
We ship daily (except Sunday) USPS Priority Mail which usually takes about 3 business days.
Occasionally we will drop ship an out of stock item.
How do I contact technical support?
IMC Motorcom - Benchmark Helmets - Camos Systems - (949) 544-1735
Chatterbox Systems - Chatterbox USA - (888) 452-2269
Blueant - Interphone - (866) 891-3032
You can always give us a call and we will either answer your question or point you to where
you can get an answer.
What is the difference between open face, full face, 3/4, and modular helmet systems?
When you choose a system there are really only two choices. The main difference
is the microphone mounting. Microphones come either in a boom (on a flexible stem)
or a wire. The boom/stem microphone attaches near your ear and the microphone extends
out on a flexible boom/stem and stays near your mouth even if you flip up the helmet
front or your helmet doesn't have a front. The other microphone option (full face) has
a wire, usually with a velcro pad, that attaches to the front inside of the helmet. You
can use a open face (or 3/4, modular) system on a full face helmet without issue (this is
how the Blueant Interphone system works). If your helmet has a place to attach a microphone
which stays in front of your mouth you can use the full face systems. If your helmet doesn't
have a fixed attach point or you don't want the microphone moving up when you flip up the
front of the helmet, then use an open face system.
What about half helmet helmet systems?
Half helmet systems are used when your helmet doesn't cover your ears (there isn't
a place to mount speakers). These systems use a headset that rests on your ears and
uses a boom/stem microphone. The Camos half helmet systems are the only product we
offer at this time which is of this type.
Are the intercom systems PTT or full duplex (always on)?
The systems are always on, but the unit will typically and automatically mute the microphones
when not in use. The newest Chatterbox XBi requires a button push to activate the intercom.
Can you pair more than just two units together for intercom?
Unfortunately that feature is not available. You could however use your cell phone
and make a "conference" call with all the other riders.
Why should I buy from you?
Customer Service:
If you need help making a decision about which product to purchase, we will be glad to discuss
it with you before you purchase. We would like you to make the best selection that fits your
need instead of having to return a product later. After you receive your products and you have
questions about the use, you can call and talk to a tech support person about how to make it
work or setup a return if it is faulty. If we can't answer your question we will get you in touch
with the right person to answer your needs. In the event you decide you just don't like the product,
call us for a return authorization. We'll do what is right for you.
Just want to talk about the future of wireless motorcycle communication?
Pick up the phone and call us or send us an email.
We'll be glad to hear from you.
Customer service is the difference between us and the other
guys. Give us a call and discover for yourself. You'll be glad you did.
Shipping:
Our products ship several times a day (except Sunday). If your order comes in before the
close of business it will go out the same day.
Availability:
We have inventory on products we sell with very few exceptions. If there is any reason
for delay we will contact you so you can either decide if you wish to order from another
supplier or allow for a wait.
